When you confirm a safari with Maranatha tours and travel Ltd, we request 30% of the total tour cost to book and confirm your tour. Once we receive the payment, we will book your permits and send you scanned copies. In high season since there are many people booking, we require a deposits of 40% to also secure the accommodation. this is the period of July to October & December.
The balance should be paid 4 weeks to date when the tour starts.
Hotels and Accommodation
Hotels and accommodations within the different national parks of your itinerary are according to your final itinerary, room type, food specification. Any hotel changes are acceptable before your tour confirmation. Any changes during safari are liable to penalty.
Grievances during safari
In case of any dissatisfaction, please report it immediately to company director and booking agent. We will promptly attend to the issue and set it right. If not addressed please send us a trip review and we shall be accountable.
Its very necessary to address the issue of travel insurance when traveling on a safari to Africa. Please follow your doctor’s advice and don’t travel if you are fit for a long trip to Africa under harsh climate and long driving distances. Make sure that the insurance should cover death, injury, theft of the clients’ personal property and medical expenses. Big risk adventure activities such, as White water rafting and Mountaineering should be covered too.
Baggage and Language
All personal belongings and luggage are at the passenger’s own risk. But if you happen to lose your bag at the airport, we take the responsibility to follow it up for you and get it to you.
Safari Quote includes;
As noted in your Final itinerary – Cost of the gorilla trek and permit @$500 each, all accommodation, all ground transportation in private 4WD vehicles, full- time experienced English speaking safari guide and his associated expenses, All meals (except where B&B is denoted), Water and snacks in the vehicle, Entrances fees in National Parks, ranger guide fee, Chimpanzee tracking, boat/canoe rides, All applicable taxes and administration. BUT it EXCLUDES, International flights, Any items of personal nature i.e. drinks, laundry, telephone, souvenirs, visa fees porters at the gorilla trek, Travel / medical insurance, Gratuities for Guide/driver / hotel staff, Any extras not mentioned in the itinerary. Our safari prices are Full board.
As agreed in the Itinerary
The company reserves the right to vary the safari services agreed with the client in the event of unpredicted conditions, such as bad weather, road closures, vehicle condition, security issues. In such cases option arrangements will be made as situations permit.
All safari cancellations must be received in writing.
Cancellations received between the date of booking and 60 days prior to arrival will result in the loss of the deposit
Penalty on cancellation
Tour Cancellations received will be subject to the following forfeit of tour cost:
101 days and above 20%
61-100 days 30% of safari cost
46-60 days 50% of safari cost
16-45 days 80% of safari cost
0-15 days 100% of safari cost