Transparency
Clear Communication. Honest Pricing. Total Peace of Mind.
Planning a mountain gorilla trekking safari in Rwanda or Uganda from abroad can feel overwhelming. Questions about permits, pricing, park regulations, and logistics are completely natural. At Silverback Gorilla Tours, we understand those concerns — and that is why transparency is not just a value for us, it is a promise. From your first email to your final farewell, we communicate clearly, honestly, and openly. No hidden fees. No confusing clauses. No unexpected surprises after arrival.
Your safari should begin with confidence — not uncertainty.
Detailed Safari Itineraries with Clear Inclusions
Every safari proposal we send is structured for clarity.
We clearly outline:
- Gorilla permit costs
- Park entry fees
- Accommodation categories
- Transportation details
- Meal plans
- Activities included
- Services excluded
We separate “Inclusions” and “Exclusions” so you know exactly what your safari package covers before confirming your booking.
We believe informed travelers are confident travelers.
Real-Time Gorilla Permit Pricing — No Guesswork
Gorilla permits are government-regulated and limited daily. Instead of vague estimates, we provide official, up-to-date pricing so you can compare options clearly.
Current Gorilla Permit Costs:
- Rwanda: USD $1,500 per person
- Uganda: USD $800 per person
- Gorilla Habituation (Uganda): USD $1,500 per person
If your priority is shorter travel time and premium lodge access, Rwanda may suit you best. If your focus is value for money and combining multiple wildlife experiences, Uganda may be the smarter choice.
We explain the difference clearly — and help you choose based on your goals, not our preference. That is transparency in action.
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The wildlife viewing is superb throughout the year.
No Hidden Charges — Ever
The price you see in your quotation is the final agreed price.
We do not add:
- Last-minute fuel surcharges
- Administrative handling fees
- Unclear “service charges”
- Surprise park costs upon arrival
Optional activities are always presented clearly so you can decide comfortably. When you make a deposit, you know exactly what you are paying for.
Open Communication — Even on Weekends
We understand that planning from different time zones requires responsiveness.
We communicate through:
- Direct phone support
And we respond quickly — even outside regular office hours when possible.
Here’s what one of our recent guests shared:
“We had so many questions about the Bwindi terrain and permit process. The team was on WhatsApp answering us instantly — even on a Sunday! That gave us total confidence before booking.”
That is the level of reassurance we provide.
Transparent Cancellation & Refund Policies
Travel plans can change, and we respect that.
Before confirming your safari, we clearly explain:
- Gorilla permit refund policies (as per park authorities)
- Lodge cancellation timelines
- Rescheduling possibilities when available
We do not hide important information in fine print. Everything is explained in straightforward language so you can make decisions comfortably.
Honest Advice — Not Sales Pressure
Transparency also means honesty.
If we believe a trekking route may be too physically demanding for you, we will advise you accordingly. If Uganda offers better overall value for your travel dates, we will explain why.
Our goal is not simply to secure a booking. Our goal is to design the right safari for you.
That difference matters.
Why Transparency Builds Better Safaris
Gorilla trekking in Africa is often a once-in-a-lifetime journey. It requires trust, planning, and financial commitment.
By being clear about pricing, permits, inclusions, and logistics from the beginning, we remove stress from the equation.
You can focus on the excitement of seeing mountain gorillas in the wild — not worrying about paperwork or unexpected costs.
Travel With Confidence
Transparent pricing. Honest communication. Clear expectations.
With Silverback Gorilla Tours, what you see is exactly what you receive.
And that is how your safari should begin.
